Citizen’s Charter

Company’s Services All  General Insurance Services
Laws and Acts Company’s Act 2063, Insurance Act 2049, Insurance Rules and Regulations 2049, and other related Laws and Acts, including Directives, Rules and Regulations, Circulars issued by Beema Samiti (the Insurance Regulatory of Nepal)
Compulsory Documents required for issuance of all Insurance Policies Properly filled Proposal Form, Photograph, KYC form, Risk inspection Report, subject to Payment of Premium
Documents required to issue Insurance Policy Vehicle Insurance : Vehicle Registration Book (Blue Book), Contract Document, Work Schedule Renewal Notice issued from previous Insurance Company (if any)
Marine Insurance  : Letter of Credit (L/C), Invoice, Proforma Invoice,
Constructor’s All Risk : Contract Document, Bill of Quantity (BOQ)
Travel Medical Insurance : Copy of Passport
KYC Form  : Photo, Copy of Citizenship, PAN/Registration Paper (for Firm)
Other Insurances : As required by the Company
Time taken to issue Insurance policy One working hour at most after receiving of all the required information and documents to issue Insurance Policy
Premium to be paid by insured for Renew or Fresh policy The total Premium includes net Premium as declared in Insurance Policy Schedule,Tax Invoice, Stamp Charge and VAT.
Renewal Notice At the end of the one year Insurance period, the company issues Renewal Notice 4 weeks prior to the expiry of Insurance.
Authority to receive underwriting related Complaints
At the Company’s Head Office
First :
Mr. Nabaraj Timilsina, Asst. General Manager, Underwriting
Mr. Ramesh Kumar Bhattarai, Deputy Chief Executive Officer
Third :
Mr. NP Pradhan, Chief Executive Officer
Where to claim ? Claim Department of the Company’s Head Office or any Branch Offices
 Time taken to complete claim process Within 2 weeks after receiving of Surveyor’s Report  and necessary documents
Officers to receive Claim related complaints
At the Company’s Head Office
First :
Mr. Surendra Yadav, Asstistant Manager
Second :
Ms. Karuna Manandhar, Asst. General Manager
Third :
Mr. NP Pradhan, Chief Executive Officer
Where to go for Company’s Share related jobs ? LGIC has deputed to NIBL Ace Capital Ltd, Lazimpat, Kathmandu, Phone Number: 01-4005080, for Share Related Job.
Officers to receive complaints
At the Company’s Head Office
First :
Mr. Devendra Koirala, Company Secretary
Second :
Mr. NP Pradhan, Chief Executive Officer
"उत्कृष्ट बीमा सेवा, हाम्रो प्रतिवद्धता।"
Lumbini General Insurance Company Ltd.